Frequently Asked Questions

Zoomtopia is Zoom’s annual user conference designed to celebrate our users from around the world and all those who share interest in the future of frictionless communications!

This year, Zoomtopia will be a virtual experience on October 14-15, 2020. Get a front row seat for Zoom’s vision of the future, latest product announcements, connect with like-minded peers from across the globe, discover solutions from our expansive partner ecosystem, uplevel your skills with specialized learning tracks, and be inspired by world-renowned speakers.

This year will be two days of learning and inspiration like never before.

At Zoom, we are dedicated to creating epic communication experiences for our customers and changing the landscape of business communications forever.

We’re pleased to announce that this year’s visual theme will be Epic Environments, which celebrates Earth’s jaw-dropping landscapes and explores how customers can create their own epic environment with Zoom.

With Epic Environments as our theme for this year’s event, we’re also excited to announce our focus for Zoomtopia 2020: Courage. It takes courage to create groundbreaking solutions for the problems of today, and we can’t wait to celebrate the courage that our partners, customers, and advocates embody with the innovations they’ve created and the changes they are enacting.

Zoomtopia is for everyone that’s passionate about communication, collaboration, and the future of work, and anyone looking to maximize their Zoom investment. The world has shifted significantly this year, and Zoom was at the forefront of that shift, connecting businesses, schools, and other organizations as we all adapted. Zoomtopia will help attendees better understand and navigate our new normal with safe and secure unified communications.

Business on the top, casual on the bottom.

Yes! Everyone that purchased a conference pass will be refunded and notified by email. If you did not receive an email notifying you of a refund, please email zoomtopia@zoom.us.


Yes, all keynotes and most breakout sessions will be available for on-demand viewing. An email will also go out with links to the complete library of content in the days that follow the event. 



The complete list of breakouts will be launched closer to the event date. More details will be provided in upcoming weeks.

Zoomtopia will have regional agendas for our global customers. We have made considerations in scheduling our programming to serve the needs of our broad, globally-based audience as much as possible.

Zoomtopia 2020 will be a complimentary virtual experience. 

All keynote presentations and breakout sessions will be held in English. For certain sessions, we offer live interpretations in Spanish, French, German, Japanese and Brazilian Portuguese.