FAQ

Frequently Asked Questions

Zoomtopia is Zoom’s annual user conference designed to celebrate our customers and all those who share interests in the future of frictionless communications!

Get a front row seat for Zoom’s latest product announcements, connect with like-minded peers from across the globe, discover solutions from our expansive partner ecosystem, engage with Zoom experts, uplevel your skills with curated tracks, and be inspired by world-renowned speakers.

Zoomtopia 2020 will be two jam-packed days of learning and inspiration like never before and will prepare YOU to make a positive impact throughout your organization.

At Zoom, we are dedicated to creating epic communication experiences for our customers and changing the landscape of business communications forever.

We’re pleased to announce that this year’s visual theme will be Epic Environments, which celebrates Earth’s jaw-dropping landscapes and explores how customers can create their own epic environment with Zoom.

With Epic Environments as our theme for this year’s event, we’re also excited to announce our focus for Zoomtopia 2020: Courage. It takes courage to create groundbreaking solutions for the problems of today, and we can’t wait to celebrate the courage that our partners, customers, and advocates embody with the innovations they’ve created and the changes they are enacting.

If you’re passionate about communication, video, the future of work or IT, this conference is for you. Network with peers, hear from industry leaders, and learn how to maximize your Zoom investment.

Make Your Case: Need some help justifying why your boss should let you attend Zoomtopia? Download this letter to give you a few ideas.

Zoomtopia will be an indoor event with some outdoor elements. We recommend business casual, but there is no enforced dress code. The Bay Area can get hot during the day and chilly in the evenings, so take this into consideration when planning your attire.

If you are unable to attend, you may substitute one friend or colleague’s name per registration for no fee. All submissions must be completed by 5:00pm (PDT) on September 16, 2020. Substitutions will not be permitted after this deadline. Please send your cancellation request to zoomtopia@zoom.us  with your name, email address, and registration confirmation number. A registration confirmation will be sent to the new registrant once the substitution is confirmed.

Cancellations must be received in writing by 5:00 pm (PDT) 7 days before the event (September 16, 2020) to be eligible for a refund, less a $50 (USD) processing fee. There will be no refunds for cancellations received after 5:00 PM (PDT) on September 16, 2020. Please send your cancellation request to zoomtopia@zoom.us  with your name, email address, and registration confirmation number.

If you are a Zoom customer from a non-profit, please reach out to zoomtopia@zoom.us for more information about attending.

Yes. If you have an ADA inquiry, please send an email to zoomtopia@zoom.us.

Yes! The participating hotels and rates will be announced in March with plenty of time to book your accommodations. If you have any questions regarding booking accommodations, please email zoomtopia@zoom.us.

The San Jose International Airport is 3.9 miles from downtown. San Jose is also serviced by San Francisco and Oakland airports. Both are within a 45 to 60-minute drive to San Jose.

Yes. The San Jose Convention Center offers parking for an additional fee (not included in the event price).